Customer Service Nightmares
If you have experienced a customer service nightmare, please add a comment. It is our sincere hope that Rogers’ management team will read it, so if you have the information, please put the agent number of the person you spoke with as well as the date and time of the call.
* Updated - Please post your customer service nightmares in our forum *
Our company recently switched to Rogers from another carrier. What a nightmare! The set-up was problematic from the start. I spent hours dialing different numbers and talking to a range of inept representatives.
The package we have is for phone, fax and wireless-all on one “convenient” bill. If you call the customer service number provided on the bill for any problem, you automatically get the pre-recorded message that, “Rogers is experiencing unusually high call volume at this time..” Geez, I wonder why? When you do finally get through, you have to go through the usual painful identification procedure and then you are promptly transferred and this process is repeated ad nauseum with never any satisfaction. Their phone message also prompts you to visit their website for resolution and if you try to go this route and send an email, you get a standard reply with some bs that they care about your business and that you should call their customer service line. HELLO?
Here is the best yet
ROGERS GETS CAUGHT Rogers employee Zorica Bodganovic, get caught taking an IP address from an email, then fraudil adds it to a contract that did not excist, then tryed to use it against me.
Oh ya Rogers lawyers Lang Michener LLP were involved in this, wait for an update on this as it is now in court for review, and criminal charges pending against Zorica.
Rogers will do anything to fuck over everyday citizen, including comment fraud themselves.They hire people to take down class action posters… what next
Learn more http://www.rogersneighbourhood.com
I’m posting this anonymously as I just submitted an official complaint with the CRTC on this subject, not sure if that was the appropriate venue, but worth a shot.
Here’s a reader’s digest version of my continuous issues with Rogers Cable:
- Discontinued service with Roger’s Cable TV on April 9, 2008 and returned PVR box and regular receiver the same day to a Rogers Video store. I was provided a receipt proving I had returned the equipment.
- Received a bill stating we did not return receivers and did not pay last months bill. Called Rogers and was told it would be cleared up.
- Received another bill, the credited the last month payment, but where still charging us $900+ for not returning the receivers. I called back and was told again it would be cleared up.
- Got a knock on the door from someone representing Rogers asking for the return of two Rogers receivers I apparently did not return!! I called Rogers AGAIN, they told me to go to the store I returned it to so that this can be resolved. I asked if this could effect my credit rating, they told me after 22 days of late payment, they can submit a claim to the credit bureau.
- I went back to the Rogers Video store I returned the receivers to originally with the receipt the gave me. They called Rogers Cable call center and argued with them for about an hour until they finally said my account would be cleared. Apparently, because Rogers Video did not receive the receivers yet from the Rogers Cable store I returned the receivers to, I was being held accountable for it (does that sound fair to you?).
- To this day (today included) I receive calls from the Rogers Cable call center asking me to contact their accounts receivable department. Every time I call, they tell me it will be taken care of. I’ve asked them never to call again as I considered it harassment - but I still received a call this past Saturday, Monday & Tuesday (today).
I’m not publishing my contact information - but please post a reply to my comments if you know of any relevant legal avenue I can peruse. Would I be justified to sue over the harassment I’m receiving? Can I file a restraining order of some type against the company???
X - Rogers Cable Customer….
P.S. I must note that the service I received from Rogers Video was great and I have no complaint with them, only Rogers Cable.
P.P.S. I don’t even have anything negative to say about any particular Roger’s Cable call center employee, more the system they have in place to trace customer transactions.
I’m managing a small business and our internet and phone is with Rogers. About a month ago our internet disconnected and when I called Rogers customer service after going through routine trouble shooting process I have told that Rogers have problem in our area so we have to wait. After 2 weeks calling and hearing the same answer our internet come back but there were frequent disconnection. One hour we had internet another hour we did not. Finally last week I got internet from other ISP. At the same time our phone line with Rogers got worse. Because of static we could not hear the customers. Finally yesterday I called Rogers customer service and after about 10 phone calls I persuade them to send somebody on site to solve the problem. Today we had that person on site. After 10 minutes he told me that we have problem with inside line and with 86$ charge he can fix it. I accept it. Fortunately we had the phone line and the tech man left his phone number. So far looks good. But after he left the store I realized that, our internet line with the other ISP is dead. I tried to call the repair person and I found out that the given phone number is wrong. I called Rogers again and I have told it is not Rogers’s problem and Rogers cannot touch the other line. I insisted the customer service agreed to send somebody to undo what their repair person did and earliest date would be a week later. I called the other ISP and told the story and they agreed to send somebody tomorrow morning to solve the problem.
“Thank you for choosing Rogers” is the most insulting sentence I have ever heard!!!
Rogers’s sucks, we have to act to make them to serve us better.
My Roger’s nightmares would take up too much space so I’ll just give you a couple. I have a permanent knot in my back name Roger’s. I deal with them for my personal wireless as well as several business phones that I inherited when I purchased my small business. Despite speaking with over 30 people at Roger’s over the past four months I am still unclear on wheather or not the business cell phones are on a contract. The previous owner was month to month but according to 1 person I spoke with, simply switching the contacts on the account from the previous owner to ourselves has entered us into a new contract. When I attemped to switch I was told that it would cost over 2000 to buy out the contracts. When I informed him that we did not sign any contracts and were not aware that we had entered into any contracts he told me that if I don’t want to be on a contract he would reverse all of the bundles that we were paying for every month and charge us for all of our airtime at .35/minute and that these charges would far outwiegh the cost to buy out our mystery contracts. When I asked if he could supply me with copies of the contracts he told me to go to thier website and look at thier terms of use. I let him know that as opposed to the generic terms of use information I was interested in the details of my specific contract like what bundles were applied to my account as a result of this contract, when it began, who set it up, how and when (because it sure as hell was not me). He told me he could not provide this information. The reason I called in the first place was that Roger’s was not sending me bills. I was hit with a barrage of reasons why this was my fault and not theirs. I was actually very proactive in this regard. As I have used Roger’s for my personal phone I know that for whatever reason they just decide not to send bills every so often so I called once a week (beginning the week my first bill should have arrived)and requested the business bills. Each time I confirmend my address and requested reprints. Each time I was assured that a new bill would be sent out and that I would receive it in 7-10 business days. I also asked them to note on my account that I do not pay bills that I don’t have as I know that Roger’s bills require review prior to payment. No bills came for months, what did come were text message and weekend phonecalls threatening to suspend my service if I did not make an immediate credit card payment. One thing that is very clear to me is that Roger’s is legally required to bill thier customers and forcing people to pay bills that Roger’s decided not to send clearly breeches any terms of use or contract agreements. I was told by customer care representatives that my bills were being mailed and notes on my account indicated that I would pay once received. Roger’s collections told me that there were no notes on my account and that I was not receiving my bills because they had suspended my billing per my request to be set up for ebilling. I NEVER requested ebilling!!! and I’m not sure why no one that I spoke to durring my weekly bill request call was able to tell me that my billing was suspended. I’m also not sure where all of the reprints I requested could be. Collections told me repetedly that this was my fault, my problem and that if I did not pay them right then I would be suspended. On another call with Roger’s I was informed that the previous owner had been on a contract that we had taken over. Agian after asking for details, copies, any paperwork reflecting this, I was again told to visit their website and that they could not provide me with these contracts.
I HATE ROGERS!!!
Roger cable suspended my internet account for One Week , they turn of Internet Modem , they said My computer have Virus , I checked and I can’t see any Virus my computer , I’m also running DeepFreez software which does not save any file to my computer ,
I asked if Ican talk to any one who can reverse this desicion , the person I was speaking to said this is highest person you can talk to ..
I will like to know how the Virus in my Computer will effect Roger network or another Customer ,,
Hey Folks
Here is a link to another court order were Rogers lost, so far 2-0 against Rogers kinda like the basball team loosers..
http://www.rogersneighbourhood.com/DuaVRogers.htm
Happy reading spread the word
Hey folks,
After reading this site page by page, the Drummand V Rogers case which Rogers lost, the Rua V Rogers case again Rogers lost and the judge made reference to Rogers high handed approach”.
Then I read ihaterogers.ca and rogersneighbourhood.com.
I say well all get together and protest big time out from of rogers head office.
Now Rogers is suing a disable man over a alleged contract that does not exsist Rogers refuses to produces such this man was not even in the country when the “alleged cell phone was ordered” from a “alleged rogers dealer” Rogers is scum the CRTC is now releasing this so we should do something, anyone intersted in forming a protest let me know
michaelepower {at} gmail(.)com
FINALLY A PLACE TO VENT WHERE PEOPLE GET WHAT I AM SAYING.
I have never been more frusted with anyonein my entire life. Rogers is the worst company and their service is a joke. They have screwed my billing for 7 months for a payment that I made and they claim they did not receive it. I sent copies of the payment 3 times, I was on the phone a couple of times a month usually for at least 45 minutes each time. I started being a nice pers on understanding problems happen, after the second time I was still nice but started to get annoyed. The third time I was like ok can you guarantee me this has been looked after they of course said you bet and it wont cause anymore trouble. Well 7 months of this every month the same thing, I was paying my bill everymonth minus the amount they were saying was not paid. I got past due notices, threats of being suspended. More phone calls, emails galore and if you notice when you send an email they spit one back to you and say they say they are experiencing higher than normal volumes and will get back to you in five days. I would love to say I am experienceing higher than expected PROBLEMS WITH ROGERS, youll get paid when HELL FREEZES OVER!!
Finally someone gets so tired of me they give the credit, I asked for resitution of course that is never going to happen. So I finally think my rogers problems are over, not I purchased a cell phone at christmas and 3 months later it broke I sent it in they fixed it and it broke again a month later, it literally started smoking while I was on the phone, i sent it in and they returned it and said they would not fix it because it was corroded, HELLO IT WAS SMOKING, YEAH IT HAS CORRODED. I have sent emails to the president of customer relations and still nothing. I AM DROPPING ALL MY ROGERS ACCOUNTS AND WILL NEVER USE THEM AGAIN AND WILL TELL THIS STORY TO ANYONE WHO IS WILLING TO HEAR IT.
ROGERS SUCKS
George, when you do cancel your service, make sure you get it in writting that they are infact disconnecting. Im fighting with Rogers because I canceled my phone line with them 2 years ago and they are now trying to change me for 4 more months of service because they claim I didnt cancel. Now Im in collections and shouldnt be.
I’m having a hell of a time trying to cancel my services!
One time when I called, I swear I was transfered 10 times - on the phone for 55 minutes!
Hey everyone, has anyone ever thought about setting about a giant protest outside of Rogers head office on Bloor Street
Signs banners, blow horn lots of people think about folks volume in numbers…..
Thoughts
My internet has been suspended since February. According to Rogers, there was a virus found on one of the computers using the connection under my name. I told them my wireless connection was not secured, so it could be anyone, any neighbour. It is still my responsibility, they said, and I should scan my computer. To scan my computer, I needed to download their protection program. How am I supposed to download your program, if they won’t return my internet service for me, which I have been paying?
Take it to a technician, they said.
Are you kidding me?
I dediced to take my computer somewhere else and download their program.To do that, I had to register on Yahoo, which is PATHETIC, FORCED and after doing that, wasting my time, I had to register on ROGERS-YAHOO, with no success.
I am so frustrated, I really want to cancel my account and tell everyone to boycott them. But this is really a monopoly,what else am I supposed to do? Anyone know other wireless and cable options?!
WOW Now I have heard it all folks.
Rogers is suing a disabled man for 40 grand over an account this disabled man had nothing to do with. That right uncle Ted must be short on cash going after the disabled for 40 grand, please.
I have read the documents and tryin to get them to post them online here for all to see what SCUM ROGERS really is i say class action law suit
Come on people lets do something maybe start calling Ted out on this
Thoughts…..
Here’s a copy of the letter I wanted to send today….but can’t find an address….Does anyone have an address?
_____________________
Dear Sir/Madam:
Let me start by saying that I have never in my experience with any previous service providers been so frustrated with the lack of customer service to feel that I was obligated to write a letter of complaint.
Over the past 6 days I have made 8 phone calls and spoke to at least 15 people regarding a technical issue with my home phone service. Those 8 phone calls have taken over 4 hours of my time and as I write this letter the problem still hasn’t been resolved. One phone call today resulted in my being transferred from technical support to customer service and back to technical support TWICE. Yes, that’s six people…..three in technical support and three in customer service…in one phone call. Needless to say, I’m quite irritated.
I’ll try to briefly explain my situation. On Friday, March 21st I realized that my ability to dial long distance from my home phone was no longer available. 90% of my personal phone calls are out of province and to the US. I made my first phone call to Rogers. I was told by the representative that he would look into the issue and call me back same day. That didn’t happen. I called again on Saturday and spent over 1 hour on the phone with your company trying to determine what the issue was. I was told that it was due to my switch from analog to digital, which was ‘pending’. On March 11th we had a appointment for a technician to come to our house to install the digital telephone service. He didn’t show up. The appointment was re-scheduled for March 17th. Unfortunately, I wasn’t home at the scheduled time as I had to take my child to the Emergency department. Anyway, the representative I spoke to on Saturday informed me that I would have to wait until Tuesday to re-schedule this appointment with the technician and this would resolve my issue. Fine. Sunday, I received an automated message from Rogers which prompted me to ‘Press 1’ to re-schedule my appointment…..I did so. Having explained my issue to that representative I was told by her to ‘call Sprint’. Call Sprint?? Don’t I pay Rogers every month for my phone service? I was quite upset. She transferred me to a department which was closed that day. I called back and was placed ‘on hold’ while the new representative looked into ‘my issue’. I was on hold for 20 minutes then disconnected. To be quite honest I don’t remember if I called back again on Sunday.
On Monday, March 24th I again called Rogers. I spoke to only two representatives during this call. The second one wanted me to call a 1-700 number to determine who my long-distance carrier is. I was reluctant to do this as I wasn’t expecting him to call me back in the promised 5 minutes, but I did, and he did call me back. Of course I couldn’t call the 1-700 number……I’m unable to dial long-distance! This representative, Bruno, ensured me that he would put a note in my file, put a reminder in his calendar and call me back Tuesday evening with a rescheduled appointment with a technician. I did not get a call back on Tuesday evening and at this point I was too upset to call.
This morning I decided to call again. I first reached Justin in technical support. He insisted that he couldn’t help because I didn’t have digital home phone and that I needed to talk to customer service. He also advised that he escalated my ‘issue’ and I would get a call tomorrow evening from some other department. During my conversation with him I told him that surely there were notes in my file and that I didn’t have to explain everything one again. He informed me that there weren’t any notes. I was then transferred to Stephan in customer service. Again, Stephan was adamant that I had reached the wrong department…..I was transferred yet again to Melissa in technical support. She looked into my account and determined that the missed appointment would have to re-scheduled and that she’d put me on hold and reschedule as early as this afternoon or tomorrow. I wasn’t put on hold, I was transferred back to customer service and then back to Oscar in technical support. I had finally had enough and hung up.
It doesn’t stop there. I called back and got Justin again in technical support. By this time I was driving and didn’t have a pen to take down names. I spoke to 2 other people after Justin. One of them advised that I couldn’t get a technician to come out until next Wednesday, a week from today. I told him that I thought that was unacceptable as I’ve been calling since Friday. I then told him, just like I told other representatives that I’ve spoken to, that I don’t care if I have digital home phone or not! I just agreed to switch in order to get a $10 discount per month for 12 months. In hindsight I should have known that issues would arise. So at this point I’m not sure if the switch to digital is cancelled or not. I was previously told that because of the ‘pending’ status of the order it couldn’t be cancelled.
I’m now waiting for yet another call and I’m not very optimistic that I’ll ever get it.
I would appreciate some sort of response and an apology for this dreadful experience as I believe an explanation is hardly possible. I am a long-time Rogers customer who receives not only the home phone service, but internet, digital cable and wireless products through you. This is certainly not the first customer service issue I’ve had but it’s never been quite this bad. It goes without saying that I would never recommend Rogers as a service provider and will definitely be switching to your competition.
Sincerely,
i worked for Rogers (part-time). I hate this company - not only as an ex worker but as a consumer as well. They pretend to care for customers, when they really don’t. They charge people for no reason (thus, watch out for “free” offers, as they will charge you once that is done). When I worked there, it was horrible to see how bad their accounting was. And the stories you have written are typical - ie: not closing people’s account (ie:they end up in collections and get declined to get a mortgage [true story by the way]), getting different stories from different people all the time.
Also, they are very sketchy with their marketing & ads. We get calls from customers about having cable with more than 100 channels because and was advertised for $32..but guess what, $32 will only give them basic channels and the rest of the channels included in the “more than 100″ are crap! and even the so-called “vip” package…most of the channels are time-shifted..so technically, they are not new channels, same channels you get with your basic lineup, but just shown at a different time
I hate their tactic of selling products. I understand it’s a business and they need to make money BUT they way they do it is just Wrong. They ensure people to sell like crazy, even though you know it’s not good for customers financially (ie:you want to disconnect but they will tell you of some sort of promotion so you stay and you end up paying the same amount from before)
…some people who work for Rogers (especially at the call center) get really really stressed out because of what they do to customers. The turnover rate is ridiculous! Managers are “fresh meat” with no call center experience and are not even properly trained.
Gahhdd I hate Rogers. Anyway, just an inside scoop of how people who work for them hate them as well.
So on a final note, just remember: Consumers beware.
Hey Kevin,
It appears your not alone Ted Rogers own cell phone was cloned……
I saw sue them like othes are.
A law proffessor had a similar problem with ROGERS , she sued them won and Rogers had to pay…. as well Justice Thomson found Rogers is not a nice company.
I say if everyone that has a issue with ROgers issues a claim things will change
Rogers is the biggest scam. I recently had my account breached as you only need someones full name age and postal code?
Now I am on the hook for over $2500 and can’t get an answer from anyone there, other than it had to be me as no one else can access my account, end result, i was going to start boycottRogers.com myself but I have been beat to it lol! Guess it speaks volumes for Rogers.
DOWN WITH ROGERS …. Boycott the Rogers Centre!
Eggs on Rogers
Hunter James,
Would love to compare notes, like you i have a 50,000.00 punitive damage claim against Rogers, 06-cv-323404/sra maybe would could go class action long over due.
email me info {at} rogersneighbourhood(.)com
Rogers needs to be stopped.
Does anyone that work there have the ability of self awareness? One hand never knows what the other is doing, there database and date is a farce– never been right in the last year.
Over charging.
Sending and selling what I never asked for.
billing for service that are not asked for.
Customer service that can’t tell a hole in the ground from their ass.
LONG wait times to talk to a human.
Horrible voice recognition system.
and on and on and on….
Even after canceling, they are billing me for services I have not used!
A happy Rogers customer, is an X - Rogers customer!
i cant belive rogers denied me my charter of rights by telling the police and even complete strangers what i watch on tv and what movies i order from rogers on demand also when i confronted them with my allegetions they got scared and wouldnt call me back but what the dont know is that i like to document everything and i mean everything so i hope when i drop my lawsuit on them it will be justice served not just for me but for everyone who knows that rogers communications is the slezziest monoply
in canada period and no i will not pay them my bill becouse they are not very professional and the ceo is a crack head(just check out the press confrence with ralph wilson . i have a lot of lawyer fees becouse of this so anyone who wants to make donation to my legeal fund is more than welcome it would be greatly appreciated
f*** rogers bunch of chicken hawks
I ordered a Blackberry Curve and paid for it by Visa over the phone. They shipped me the wrong model and I have been trying for (literrally! ) a week to contact someone at Rogers to get this resolved. In this past week I have left at least 4 voice mail messages and sent 3 emails. To date I have not gatten any reponse from them. Anytime I have called their customer service line I go into a queue then get either get disconnected or redirected to voice mail (which they seemingly can not be bothered to respond to). Meanwhile they have already sent me a bill for the first month of service. They promise the world but once they have your money you are on your own in terms of expecting any kind of customer service from them. In short, in my 50 years I have never experienced such bad customer services as I have recieved from Rogers.
Wow, I can’t really believe of all the complaints against Rogers (actually I can now).
Here’s my story. I moved to a new house in October and I was offered 4 months of FREE Home Phone. The only reason I went with Rogers on this was that they were the only company that could allow me to keep my phone number. Now 4 months of free service should mean 4 months of free service (excluding long distance, 411 fee, 911 fee, and their wonderful SYSTEM ACCESS FEE!!) So on average, my phone bill should be about $10 (that’s with long distance).
Now back in December, I started getting billed for the full price of the home phone service (approx $45). WTF?!? So I called their Customer Support and they said everything would be taken care of. Well guess what…NOTHING WAS DONE. So again, I called back in January to tell them that I was on a promotion for 4 months, so why was I getting billed? The Rep looked at my past billings and said I was credited for this, but I mentioned to him (his name is Glen) that this was not showing on the bill! After, what seemed to be a hour on the phone explaining to GLEN that if I was credited this amount, than I should have this credit showing. GLEN wouldn’t hear anymore more of this, so I then just canceled my Home Phone service and found another company that would keep my number and I don’t have to use that stupid modem anymore (this company uses Bell’s phone lines).
Rogers just called me last night to try to stay with them. They even offered to remove the System Access fee for life, and a $10/month reduction for 1 year, but I said the ONLY way I’d stay with Rogers would be if they offered me the service for FREE. Let’s just say it was a short phone call.
Oh yeah, I asked GLEN to make things easier, if I could separate my Home Phone bill from my Cable, and GLEN mentioned that this wasn’t possible. Yeah, OK.
One more thing. How is the government allowing Rogers to have such a monopoly (especially in Toronto)? Just try to find ANOTHER cable provider in the GTA. To me, that’s a monopoly.
Goodbye Rogers Home Phone!! (I may be back with another posting for my Cable dilemmas..LOL)
I cancelled my rogers home phone as well as my internet and cable services in July of 2006, as I was moving to a city that didnt not have these services. I found out last week(2008) while I was at the bank applying for a mortgage that rogers home phone has sent a bill to collections. I knew this was a mistake as I always paid my bills on time. I called Rogers to find out about these charges and no one was able to find any information of my account, I was never a customer of theirs. Finally, possibly the only intelligent person working there found my account and notified me that the account hadnt been cancelled. I did cancel my account and in fact I called twice regarding this. I was being charged for 4 months for a telephone line at an appartment I was not living at. The customer service rep told me she would email someone about this and I would recieve a call later that day. She also assured me that this would be taken care of.Its a week later and no call. Ive spoken to other employees since then, I have been hung up on and called a liar. I have made complaints and am now waiting on a call from head office. I am prepared to contact a laywer about this situation. Most frustrating is that Rogers has taken no responsibility for this error. Does anyone have any advice for me? Anyone been through this before?
Unbelievable. Its actually amazing that they can get away with their actions.
1. I cancel services with Rogers.
2. I take my equipment to Rogers store.
3. I get receipt for doing so (thank god).
4. I have a balance of $0.00
5. I start getting phone calls a couple months later (remember I am NO LONGER A ROGERS CUSTOMER).
6. They tell me I have NOT returned the equipment and I owe them $440!!!!
7. I tell them about my receipt etc.
8. They say “oh”.
9. I say “please reverse the charges and get the damn credit agency off my back”.
10. They tell me I still owe them an “outstanding charge” and I need to give them credit card info.
11. I tell them THIS IS WHY I CANCELLED WITH YOU IDIOTS!!! I closed the account and paid the outstanding balance.
12. I want to sue them for wrongfully charging my credit rating and I am totally helpless to resolve it.
13. Why is this company totally unaccountable for their actions?
Customer Service with Rogers ?!?!?! HA HA…what a joke. I heard (source that works at Rogers) that your account is flagged depending on what type of a customer you are. If you call in with any complains…discrepency…or any small issue ROGERS (SHIT COMPANY THAT THEY ARE) will flag your account and your call - when you next call in- will be flagged so that the person who deals with you will “know” that you, THE CUSTOMER THAT PAYS THEIR SALARY, is according to them “DIFFICULT”… Rogers are a bunch of THIEVES. Their master plan is to suck you dry of all your money…and offer you service from people who can’t even speak the english language properly. Most like calls are being diverted to a call centre in India where labour is cheap and affordable. I HATE ROGERS!!!!!!!
Customer service is laughable after you get over your anger about how badly they screw you over.
In order to speak to someone in technical support for my Blackberry, I had to work my way through a maze of automated menus, enter my cell phone number - automated - when I finally reached a live person, I asked for the blackberry technical service line….they refused to put me through without qualifying me first….cell number(again) name, postal code, birthdate…..!!!!!!just to put me through to technical service……of course, then I had to repeat it all over again a third time for the technical support person……..this was just my first of multiple phone calls, hours wasted on the phone doing the exact same thing over and over again….if i wasn’t already bald, I’d pull all my hair out.
Signed contract for 2 years wireless ?%$^&! … Normal Average bill is about $45 to $60 CAD… The last one is $212.69.. WTF??… no statement and no access to the online billing I have :[ Their online service is terrible… Their f#ckin’ surver is down all the time: Like this:
Error 404–Not Found
From RFC 2068 Hypertext Transfer Protocol — HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.
If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address.
F#@kers… I’m so pissed.. will brake the contract (don’t care how much will be coz now is expensive anyway) and go for something better
BOYCOTT the f#@ckers…
limen
Hey guys,
Keep up the great work, i am in the middle of suing Rogers, TorontoSuperior Court File 06-cv-323404, if anyone else is interested and we all get together we can go after roger with a class action suit whos is for it… let me know your thoughts.
ihaterogers {at} gmail(.)com
Well, my story starts here…
My room-mate and I have been living here for about 7 months, and decided last month to get Rogers Cable Service.
A tech came in to install the first box, which worked great. When we got the first bill, we were being charged for two, but only got one. Sure, it was only 4 bucks, but still, there’s no right to charge for something you don’t have.
When the second bill came by, we had four movies that were rented on the service. One was rented by us, but the other three were rented on a day we weren’t even here. Further more, they were 15 minutes apart! So on the bill it said 110$, and I was trying to figure out how they billed us, cause they had told us it was only going to be about 50$, and the movies were only at a total of 36$ with taxes… So where did the extra 24$ come in? No clue!
Final bill came in, and we were billed yet again for two movies, at 3:28 AM and 5:00 AM. WE LEAVE FOR WORK THE NEXT MORNING AT 8!!
The second bill caused us to cancel the service!
Rogers has the worse customer service in the free world, I wish all Canadians can boycott this company. I am sure that the management knows it and the just don’t care.. It is the worse company to host your any services.. I am talking for experience.. if you want to be stress out and confuse buy any service from Rogers
I am currently on hold for now going into over an hour with Rogers. I have been transfered 5 times, hung up on once, call back with no name or number given..etc. I have been on the phone so long, my battery is dying on my portable phone.
The interesting thing is that we are trying to get $200 back from Rogers - clearly it would not be so difficult to add or purchase services!
Story 1:
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I had a similar problem to the above poster. For three years on rogers I had been running personal web and ftp servers, until one day they decided they didn’t like it anymore. They sent an email to my rogers mail (which I never used), and then without a phone call, turned off my service.
They like to do that on a Friday evening, so that when you call the “tech department isn’t open” and can’t restore my connection. Sure.
So I told them sorry, and I’d turn off the servers, but no, their policy is a 3-day suspension. What is this? A time-out? I’m not their child. I’m their customer.
Fast forward to several months later. I decide to learn a little about Windows Server 2000, which install on one of my computers. It automatically starts a few servers, which i didn’t realize at the time. Within a day, my service was cut off again. I call them, they tell me what happened. I apologize, and explain. The supervisor even says he understands, that win2k is annoying like that, and that he understands I’ve now disconnected the box. “OK” I say “So can you please turn on my connection again”. “No”. Their policy is a week suspension for 2nd time “offenders” (a.k.a. paying customers). Even though he admitted it wasn’t intentional, and that the problem has been solved. I’m not a kid who needs to be punished, I’m a CUSTOMER.
Every time I deal with Rogers it feels like I should be grateful that the almighty Rogers even allows me to be their customer.
Story 2
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(This is at another house where I don’t have a choice atm.) My speeds were actually pretty decent with bitorrent and other encrypted stuff. Pretty much full “Express” service. I called one day to upgrade to Extreme. They happily accepted my money, and told me to go in and swap my modem. I did, and when I got home, I was now experiencing the internet at dialup speeds on bitorrent and vpn. Thanks Rogers. Nothing says f*ck you to the customer than taking their upgrade money, and downgrading their service.
I’m really thinking of cancelling. I’ve had problems since I “upgraded” to the new Scientific Atlanta (Docsys) modem. It seems they weren’t able to slow down my torrents with the old one so they made up the story that the Terayon will no longer work because they are removing the related infrastructure at their end.
Anyway, after agonizing for a couple of days and calling Linksys technical support, I was able to tweak my router to work but now I found that downloading torrents is simply not doable anymore.
A couple of days while pulling out of my drive way I saw a Rogers van and a couple of guys tinkering with the cable box in front of my neighbour’s driveway. I didn’t bother and drove to work. I got back and my modem was totally dead. I called Rogers and they said the earliest they can send someone over is 2 days later. When the guy came he figured the idiots who came earlier had put a “filter” on my connection. He said the filter was supposed to block the TV signal and not the internet. Huh? I am subscribed to cable, bought a HDTV cable box from Rogers, and pay even for specialty channels!!! Why the hell were try trying to block my TV signal?
I’m going to chat with some guys at work who are using Sentex and other solutions. The thing is: even though I’m going to lose the 15% bundle discount, Sentex and the other guys are cheaper. Also as a gesture of discontent I can cancel my specialty channel, and the caller ID then I’ll be saving quite a bit.
My days with Rogers are coming to an end after 7 years of using their service
Hi!
As one of the admins of boycottrogers.com, I feel I should be the first to publicly announce why I left Rogers to begin with. My story begins long before the age of Net Neutrality or Bit Torrent. My story begins about 6 years ago.
I was a faithful customer of Rogers for 3 years and swore by them, even getting other friends and family on board and signing them up. I run a home based business, and as a home based business, I don’t have the money to purchase large servers and expensive hosting options. Back in 2001 I ran my own servers for my business. DragonWing Software was hosted on a Rogers account. This was against their terms of service, but for 3 years I had run it this way, and they had never complained about it.
One day, coming home, I discovered that my internet service wasn’t working. After calling Rogers, and having to go to a manager, I finally got an explanation: They had suspended my account for running a web server. This came as a shock to me, but I agreed to turn my web server off in order to get my internet service back. I left my servers off while I looked for a new hosting service, and a week later, Rogers suspended my service again. No notice, No warning. Again, I called them, but this time I was ready for what they told me. They thought I was running servers again.
I was outraged, not only was this the second time they had suspended my service, this time it was for no good reason (My servers were turned off). Still, they refused to return my internet service to me, despite that fact that I was paying for it. They told me it was suspended for 2 weeks, and that was final. And so with that, I canceled my account with them, and moved on to other providers, who were not only happy to have a new customer, but were also happy to allow me to host my own web servers.
I haven’t used a Rogers service since that day. I don’t even rent videos from Rogers.
This is the reason I choose to, and encourage others to boycott Rogers services. These recent issues simply prove once and for all that Rogers doesn’t care about their customers.
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