Cancellation Help
Thinking of canceling your Rogers contract? Sometimes they will try to force you to pay a cancellation fee. One way of getting out of this is when they send you a notice that they’ve made changes to your contract terms. Even if it’s just something minor like changing the arbitration policy to take into account possible regional regulations, you can use the change of contract terms to cancel your contract without fees.
Another caveat- if you have bundles, they may raise the price of the other bundled services. Ask to speak with a manager, and see if you can’t force them to leave the discount in place. You may have a better chance of this working if they have changed your contract.
Have any tips for people trying to cancel? Has anything worked for you? Post a comment here or over in our forum and tell us about it. Please feel free to remain anonymous.
* Updated - Please post your cancellation questions in our forum *
Hi i’m a teenager and my dad has just died, we had a rogers Family plan (just me and him not my mom) and we have to cancel his cell phone. We got the phones in Feb and the salesperson said that if you want to cancel one line on a family plan you have to cancel the other one because you cant have a family plan with just one line. Do you think that they’ll wave the cancelation fees and will they need proof of my dad’s death?? Email me please at will.pardoe {at} gmail(.)com thank you.
When I signed up for 2 lines on Rogers Wireless, they told me to call every 3 months to (extend)the 3 year contract and I could get 3 months of unlimited minutes, text, etc. After 1.5 years I called to renew like they told me to and they told me I was taking advantage of the system and they, as employees, didn’t even get that deal. I was harassed by 2 supervisors about taking advantage and wrote a letter to customer service and the president of the company… one in Nov 2007 and one in Feb 2008….still no response! They don’t care… if you have a contract, they have you over a barrel. Rogers sucks!
To get out of Rogers without cancellation fee…get a friend/relative and advised them you have died they won’t ask for proof, close off the account and they may send a bill pro-rated for that month.
It maybe fraud but chances are they won’t persue it
If it says “umlimited”, I would be careful. There are ISPs beside Rogers which offer “unlimited” but have a soft cap, where you are placed on a secondary server and many TCP connections time out.
I found out that my consumption is 40-60 gigabytes (which may be spread very un-even like 70% in the second half of the month) and I signed up for 100 Gb capped service.
Judging by the wording in the document (http://www.crtc.gc.ca/archive/ENG/Orders/2000/O2000-789.htm) it looks like they’re defining slamming as an ISP deciding to move a client to another ISP without the client’s permission. I would imagine that the charge is being leveled on one of the ISPs…
I’m going to read through this monster though and see if I can find anything that would help
By CRTC Order 2000-789, the penalty for “slamming” (imposing a change of ISP) is only $60, so that should represent an upper limit on the cost of switching ISPs.
First u want to make it very difficult for Rogers to charge you disconnection fees. Charge them, literally invoice them or bill them, with all problems you’ve had, time lost etc.
Slow downs, illegal EUA according to privacy laws / criminal code / tampering with mail / blocking email / loosing email / viruses or bad code in email / torrent slowdowns / shaping or slowing anything encrypted / loosing newsgroups if customer is around that long [that's 19.95 per month] / inadequate support, you name it.
Make the bill/invoice for all that you’ve lost during whole time with Rogers.
Main one is not providing advertised speed. This makes ‘em liable in small claims court and or other courts once you bill them. If you don’t, you are SOL.
Report them to BBB, which actually doesn’t work because BBB sides with business or larger business, but good enough to make a report. Enough people do and Rogers is on the shit list. That also costs them revenue on stock market.
Now wait, wait for Rogers calls, emails, whatever.
As soon as they do then and only then tell ‘em to disconnect. They will be happy to get rid of you.
BTW: this or similar works for any business that’s trying to rip you off or has.
Now be smart, never get into a contract outside of monthly charge and rate. Choose ISP which has real customer support and services you need.
Ex: Secure email, newsgroups, FTP, P2P, VOIP, webspace, support for MS [microcrap] / Linux / MAC OS, whatever you need and MIGHT need.
Demand UPLOAD speeds 2/3 of download speed or get best possible.
If it says “unlimited” it better be at full speeds and 24/7 and every day and “no caps”. For other services make sure they work and at their optimum.
After you have your service check it for the first month fully, then each month to 3 months. If you don’t know how contact a reputable tech and have ‘em do it and or show you.
I’ve had many friends do this and not one has had problems separating from Rogers.
-Happy computing
Call and tell them you want to- they’ll tell you if there’s a cancellation fee. I know that in many cases a verbal contract is all they need- you don’t even have to sign it. You just get a copy in the mail.
I remember the agent telling me the terms of the bundles when i got the discount, but i never actually signed anything. Can I just cancel?